RETURNS
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We normally accept refunds for any mistakes made by us. If the goods you received is broken or defective, you may return it within the return time frame. Return requests will be STRICTLY denied due to differences in actual colour and the colour on the photo. You must understand that there will be some variation due to factors such as display nature, display calibration, and so on.
Additional non-returnable items:
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- Custom or Personalised Orders (Unless they arrive damaged or defective)
- Items on Sale (Unless they arrive damaged or defective)
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To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 5 to 7 days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@pashminavogue.com.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@pashminavogue.com and send your item to Sheesh Bagh, Hawal, Lane No. B, House No. 1, Srinagar, Jammu and Kashmir 190002, India
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a
gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should mail your product to:
Pashmina Vogue
Sheesh Bagh, Hawal,
Lane No. B, House No. 1,
Srinagar, Jammu and Kashmir 190002,
India
Tel: +91-9018229967
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $20 or Rs.1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Disclaimer: All policies are subject to change without notice